Help F.A.Q

1. Is it safe to use my credit card on your site?

Yes! our website understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

2. What kinds of payments do you accept?

This is the most frequent online payment with credit card or debit card. It is fast and efficient. Currently we accept VISA, Maestro, Solo, and American Express, etc. And also we accept payment by West Union when you want to order large sums of items (usually 500 GBP above). Please go to http://www.westernunion.com/info/selectCountry.asp to find your agent and confirm you can pay by West Union, then contact us to get our information of West Union.

3. Can I ship my order to someone else or a different address?

Yes, orders can be shipped to a different address than the billing address.After you enter your billing address during checkout, you'll have the option to enter a new shipping.

4 .How will my order be shipped?

We usually use EMS for our shipments, and it usually takes 7-10 Business Day to your door.
If you receive an error message when entering a Post Office box address, we can still put the order through sending us email: handtaschendamen@hotmail.com .

5. How can I get my order shipped to a different address than my billing address?

We strongly recommend and prefer that first time customers send their order to the billing address on file with the card account. We may require you to do so in order to comply with our fraud prevention standards.Orders can sometimes be shipped to a different address. However, we still require the correct, matching address for your credit card in addition to the shipping information. If you need to make arrangements for shipping to a different address, please send us an email to ask for assistance.

6. How can I track my order?

After your order is dispatched, we will email you the tracking number and tracking links to your registered email address. Please check your email box frequently.

7. The item I want is out of stock. What do I do now?

our website is very sorry that the item that you need is out of stock. Underneath the size selection dropdown menu, there is a link that says "Don't see your size?". If you click on that link, you will see a popup that will let you add your email address to our notification list. When your size, color, and style become available you will receive an automated email sent by our system letting you know that your item is available for purchase. The notification list does not hold an item for you, and it does not obligate you to make a purchase so you are welcome to shop around while you wait. Items are available on first come, first served' basis, so please make sure that you place your order quickly.

8. how do I view my order status?

You can click Order Status to see an itemized list of every order you've placed with our website. You'll need to be logged in before you can access your orders.
You can view each order's:
Invoice number
Total cost
Payment method
Shipping method
Shipping status